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Terms of Service
Computalogic, LLC. Terms of Service
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS SERVICE.
BY USING THE SERVICE OR CLICKING AGREE CUSTOMER IS AGREEING TO BE BOUND BY THIS AGREEMENT. IF CUSTOMER IS AGREEING TO THIS AGREEMENT ON BEHALF OF OR FOR THE BENEFIT OF THEIR EMPLOYER, THEN CUSTOMER REPRESENTS AND WARRANTS THAT THEY HAVE THE NECESSARY AUTHORITY TO AGREE TO THIS AGREEMENT ON THEIR EMPLOYER’S BEHALF. THIS AGREEMENT IS SUBECT TO MANDATORY ARBITRATION UNDER THE FEDERAL ARBITRATION ACT, 9 USC §§ 1-16. ALL PURCHASES ARE NON-REFUNDABLE
This agreement is between Computalogic, LLC., a Tennessee corporation (Computalogic, LLC.), and the customer agreeing to these terms (Customer), and covers all services provided by Computalogic, LLC. to Customer.
1) COMPUTALOGIC, LLC. SOFTWARE SERVICES
This agreement provides Customer access and use of the Computalogic, LLC.’s web based subscription services, as specified on the electronic or written order between the parties (Order). Customer may purchase Computalogic, LLC. Billing (Clinic Management), Computalogic, LLC. Clinical (EHR), and Computalogic, LLC. Patient Portal (including Computalogic, LLC.), and related services under this agreement (Service).
Scope of Services. Computalogic, LLC. provides a suite of integrated, web-based software services designed to support healthcare-related clinical, administrative, and patient engagement needs. These services include, but are not limited to: electronic health records (EHR), practice management, billing and revenue cycle management, electronic prescribing (including for controlled substances through DrFirst), patient scheduling and communications, telehealth, and engagement tools (collectively, the “Services”).
The Services may be accessed through Computalogic, LLC.’s secure web platform, affiliated sub-domains, or mobile applications. Computalogic, LLC. may enhance, modify, or discontinue aspects of the Services from time to time in response to evolving technology, industry standards, or regulatory requirements.
Computalogic, LLC. also offers optional integrations (“Integrations”) with third-party applications and services, such as laboratory systems, e-prescribing systems, TeleHealth platforms, pharmacy networks, clearinghouses, payment processors, and marketing platforms. Use of these integrations may be subject to additional fees and/or third-party terms of service.
The Services are intended for use by a wide range of users involved in the delivery, support, and receipt of healthcare and related services. This includes, but is not limited to: licensed healthcare professionals, administrative staff, business associates, third-party vendors, and patients. All users must use the Services in compliance with applicable federal and state laws, including but not limited to HIPAA, HITECH, and other healthcare privacy and security regulations.
Policies. Customer understands that use of the Service is also governed by Computalogic, LLC.’s Privacy Policy, Business Associate Agreement, and Security Notice, as they may be modified over time.
2) USE OF SERVICES
a. Computalogic, LLC. Responsibilities
b. Customer Responsibilities
c. Additional Terms – Applicable to Computalogic, LLC. Engage (Including Computalogic, LLC. DoctorBase)
3) PAYMENT TERMS
a. Payment
Customer must pay all fees as specified on the Order and related services as incurred as specified on this the Pricing Policy page. Unless otherwise stated in the Order, invoiced charges are due upon receipt. Customer is responsible for providing complete and accurate billing and contact information to Computalogic, LLC. and notifying Computalogic, LLC. of any changes to such information.
b. Credit Card and ACH
Customer must pay all fees (US$) via ACH upon receipt of an invoice from Computalogic, LLC.. If the ACH is not valid or the payment is not otherwise made, Customer must pay the amount owed upon receipt of an invoice. Customer hereby authorizes Computalogic, LLC. to charge withdraw from Customer’s bank account via ACH for all purchased Services and related services, and any renewals.
c. Taxes
Computalogic, LLC.’s listed fees do not include any taxes, levies or other similar governmental assessments (Taxes). Customer is responsible for the payment of all Taxes associated with its purchases under this agreement. Computalogic, LLC. is solely responsible for taxes assessable against Computalogic, LLC. based on its income, property and employees.
d. Suspension of Service for Non Payment
Computalogic, LLC. may suspend or terminate the Service, or both, if Customer has not paid amounts owed to Computalogic, LLC. when due. In advance of any suspension or termination, Computalogic, LLC. will make commercially reasonable efforts to send a minimum 5-day notice of payment default to Customer prior to suspension or termination (Customer is responsible for updating its contact information with Computalogic, LLC. and notifying Computalogic, LLC. of any changes to such information). Notwithstanding the foregoing, if a Customer’s account has a past due balance exceeding 60 days, Computalogic, LLC, at its sole discretion, may suspend or terminate the Service with only 1 business day’s notice and shall not impair Computalogic, LLC.’s rights to pursue other remedies for unpaid balances.
e. Fee Changes
All fees may be subject to change at the sole discretion of Computalogic, LLC. Computalogic, LLC will make commercially reasonable efforts to provide Customer notice of fee changes by email, 30 days in advance of implementation. Customer shall maintain a valid and current email address on file with Computalogic, LLC..
f. Postage Fees
Publicly announced postage rate increases by the United States Postal Service will be automatically applied to all services impacted by the change when effective, without advance notice.
g. Subscription Billing and Payment Gateway Authorization
Computalogic, LLC. operates under a subscription billing model. Customer will be invoiced at the end of each billing cycle on a recurring monthly basis for access to the Services during each applicable Subscription Term. Each invoice will reflect the fees due for the services rendered in the previous billing cycle, based on the selected service tier and any applicable usage.
Customer shall provide Computalogic, LLC with valid ACH payment details and hereby authorizes Computalogic, LLC. to charge such payment method for all applicable fees and renewals under this agreement. Customer is responsible for ensuring that all billing and payment information on file is accurate and up to date. Computalogic, LLC. may suspend or terminate access to the Services for failure to process payment in accordance with this provision and Section 3(g) above.
4) WARRANTY/SERVICE LEVEL AGREEMENT/DISCLAIMERS
a. Availability
Computalogic, LLC. will make commercially reasonable efforts to maintain uptime of 99%.
b. Mutual Compliance with Laws
Each party represents and warrants to the other party that it will comply with all applicable laws regarding its performance under this agreement.
c. NO MEDICAL ADVICE PROVIDED BY COMPUTALOGIC, LLC.
The Service does not provide medical advice, provide medical or diagnostic services, or prescribe medication. Use of the Service is not a substitute for the professional judgment of health care providers in diagnosing and treating patients. Customer agrees that it is solely responsible for verifying the accuracy of all patient information (including, without limitation, obtaining all applicable patients’ medical and medication history), obtaining patient’s consent to use the Service (including without limitation the Patient Portal), and for all of its decisions or actions with respect to the medical care, treatment, and well-being of its patients, including without limitation, all of Customer’s acts or omissions. Customer’s use or reliance on the Service shall not diminish or relieve Customer of any duty, obligation or responsibility. The Customer assumes all risks associated with the Customer’s clinical use of the Service for the treatment of patients. Neither Computalogic, LLC. nor its licensors assume any liability or responsibility for damage or injury (including death) to Customer, a patient, another person, or tangible property arising from any use of the Services.
d. CUSTOMER’S COMPLIANCE WITH MEDICAL RETENTION LAWS AND PATIENT RECORDS ACCESS
The customer is responsible for understanding and complying with all state and federal laws related to retention of medical records, patient access to information, and patient authorization to release data. Customer agrees that it will obtain any necessary patient consent prior to using the Service (including without limitation the Patient Portal) and will apply settings to exclude information from availability in the Patient Portal as necessary to comply with state or federal law.
e. DISCLAIMERS
COMPUTALOGIC, LLC. DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR WITHOUT DELAY, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHILE COMPUTALOGIC, LLC. TAKES REASONABLE PHYSICAL, TECHNICAL AND ADMINISTRATIVE MEASURES TO SECURE THE SERVICE, COMPUTALOGIC, LLC. DOES NOT GUARANTY THAT THE SERVICE CANNOT BE COMPROMISED. COMPUTALOGIC, LLC. DISCLAIMS ANY WARRANTY REGARDING ANY PERCENTAGE OF COLLECTION OF CLAIMS FOR CUSTOMER.
5) MUTUAL CONFIDENTIALITY
a. Definition of Confidential Information
Confidential Information means all non-public information disclosed by a party (“Discloser”) to the other party (“Recipient”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”). All non-public portions of the Service shall be considered Computalogic, LLC.’s Confidential Information for purposes of this Section 5.
b. Protection of Confidential Information
The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees, contractors, and clients (as the case may be) who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement. The Recipient may disclose Confidential Information (i) to the extent required by law or legal process; (ii) to its legal or financial advisors, provided that such advisors are bound by a duty of confidentiality that includes the use and disclosure restrictions; and (iii) as required under applicable securities regulations. In addition, each Party may disclose the terms and conditions of this Agreement on a confidential basis to current and prospective investors, acquirers and lenders and their respective legal and financial advisors in connection with due diligence activities.
c. Exclusions
Confidential Information excludes information that: is or becomes generally known to the public without breach of any obligation owed to Discloser; was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser; is received from a third party without breach of any obligation owed to Discloser; or was independently developed by the Recipient without use or access to the Confidential Information.
6) PROPRIETARY RIGHTS
a. Reservation of Rights by Computalogic, LLC.
The software, workflow processes, user interface, designs, know-how and other technologies provided by Computalogic, LLC. as part of the Service are the proprietary property of Computalogic, LLC. and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with Computalogic, LLC.. Computalogic, LLC. reserves all rights unless expressly granted in this agreement.
7) LIMITS ON LIABILITY.
a. No Indirect Damage. Computalogic, LLC. is not liable for any indirect, special, or consequential damages (including without limitation, costs of delay, loss of data or information, lost profits or revenues or loss of anticipated cost savings) arising under or related to this agreement, even if advised of the possibility of such loss or damage.
b. Limit. Computalogic, LLC.’s total liability for all damages arising under or related to this agreement (in contract, tort or otherwise) does not exceed the actual amount paid by Customer within the 6-month period preceding the event which gave rise to the claim.
8) TERM, TERMINATION, AND RETURN OF DATA
a. Term
The applicable Services will continue for the duration of 12 months, and will be automatically extended for additional consecutive terms unless either party provides notice of termination of no less than 30 days. This Agreement shall remain in effect until all active Subscription Orders and Services provided through the Platform have been terminated in accordance with the terms of this Agreement.
b. Termination for Material Breach
Either party may terminate this agreement and the applicable Orders if the other party materially breaches any term of the agreement or an Order and does not cure the breach within 30 days of written receipt of notice of breach. Additional terms are in the Term, Termination and Return of Data Policy FAQ page.
c. Return of Data
Computalogic, LLC shall have no obligation to provide Customer Information to Customer upon termination of this agreement. Notwithstanding the foregoing, Computalogic, LLC. may retain Customer Information for 60 days from such termination and Computalogic, LLC. may provide Customer access to such information upon Customer’s request. For additional information, please see the Term, Termination and Return of Data Policy FAQ page.
d. Customer Actions upon Termination
Upon termination, Customer must pay any unpaid fees and destroy all Computalogic, LLC. property in Customer’s possession. Customer, upon Computalogic, LLC.’s request, will confirm in writing that it has complied with this requirement.
e. Suspension or Termination of Service for Violation of Law or the Agreement
Computalogic, LLC. may immediately suspend or terminate the Service and remove applicable Customer Information or Content if it in good faith believes that, as part of using the Service, Customer may have violated a law or any term of this agreement. Computalogic, LLC. may try to contact Customer in advance, but it is not required to do so.
9) INDEMNIFICATION
a. General Indemnity
To the extent allowed by applicable law, Customer agrees to indemnify, defend, and hold harmless Computalogic, LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all Claims (including but not limited to Claims by governmental agencies), demands, damages, costs, penalties, fines, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to: (i) Customer’s use of the Service; (ii) Customer’s breach of any provision of this Agreement; (iii) any unauthorized use, access, or distribution of the Service by Customer or any person using Customer’s account credentials; and (iv) any violation of any individual’s privacy rights or any claim related to fraudulent, invalid, duplicate, incomplete, unauthorized, or misleading information submitted under Customer’s account or by Customer. This indemnification obligation shall survive the termination or expiration of this Agreement.
b. Protected Health Information
To the fullest extent permitted by law, Customer shall indemnify, defend, and hold harmless Computalogic, LLC, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or resulting from any breach Customer of its obligations under this Agreement or applicable federal or state laws or regulations governing the privacy, security, or disclosure of Protected Health Information (PHI), including but not limited to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations at 45 C.F.R. Part 164, as well as the Confidentiality of Substance Use Disorder Patient Records regulations set forth at 42 C.F.R. Part 2. This indemnification obligation shall survive the termination or expiration of this Agreement.
10) GOVERNING LAW AND ARBITRATION
a. Governing Law
This agreement is governed by the laws of the State of Tennessee (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement.
b. General Arbitration Process
Any dispute or claim that may arise between the parties relating in any way to or arising out of this agreement, Customer’s use of or access to the Services (a “Claim”), must be submitted to binding arbitration (and not in Court) under the then current commercial rules of the American Arbitration Association. Notwithstanding any choice of law or other provision in this Agreement, the parties agree that the Federal Arbitration Act (9 U.S.C. §§ 1–16) (the “FAA”) shall govern the interpretation, enforcement, and proceedings under any arbitration provision set forth in this Agreement, and that any such arbitration shall be conducted in accordance with the FAA to the fullest extent permitted by law. Any judgment on the award rendered by the arbitrator is final and appealable only to the extent permitted under 9 U.S. Code § 16. Such judgment may be entered in any court of competent jurisdiction. Nothing in this agreement shall be construed to prevent either party from seeking injunctive or equitable relief in any court of competent jurisdiction. The prevailing party in any arbitration or litigation shall be entitled to recover its attorneys’ fees and costs from the other party.
c. Optional Arbitration for Claims Less than $10,000
Notwithstanding the foregoing, for any Claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000, the party requesting relief may choose to resolve the dispute in a more cost-effective manner through binding non-appearance-based arbitration. If a party elects arbitration, they must initiate such arbitration through an established alternative dispute resolution (ADR) provider mutually agreed upon by the parties. Such ADR process shall take place in Tennessee. The ADR provider and the parties must comply with the following rules: (i) the arbitration will be conducted by telephone, online and be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (ii) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (iii) any judgment on the award rendered by the arbitrator is final and may be entered in any court of competent jurisdiction.
d. Arbitration Venue
Any arbitration proceeding arising out of or relating to this Agreement shall be conducted in Chattanooga, Tennessee, unless the parties mutually agree to an alternative location. The parties consent to such venue and waive any objection to the convenience or propriety of proceeding in such location.
e. Enforcement
Notwithstanding Sections 10(b) and 10(c), Computalogic, LLC. may enforce its rights and obligations under these Terms in any court of competent jurisdiction.
f. Equitable Relief
Notwithstanding anything above, Computalogic, LLC. may seek and obtain injunctive and equitable relief in any court of competent jurisdiction without restriction or required process in this agreement.
g. PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS
EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL PARTY BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, CLASS OR REPRESENTATIVE PROCEEDING.
11) OTHER TERMS
a. No Solicit or Hire Clause
Customer acknowledges that Computalogic, LLC. invests considerable time and expense in the training of its employees and independent subcontractors in the services to be provided under this agreement. Customer agrees that for the full term of this agreement, and for a 2 year period thereafter, Customer shall not solicit or employ in any capacity, whether as a direct employee, independent contractor or as a representative of another company providing similar services to Customer as Computalogic, LLC., any person employed by Computalogic, LLC. at any time during the term of this agreement whose duties involve providing the Services, whether for Customer or other Computalogic, LLC. customers.
b. Consent to Electronic Notice, Communications and Transactions
For purposes of messages and notices about the Service (including without limitation, collections and payment issues), Computalogic, LLC. may send email notices to the email address associated with Customer’s account or provide in-service notifications. For certain notices (e.g., notices regarding termination or material breaches), Computalogic, LLC. may send notices to the postal address provided by Customer. Computalogic, LLC shall not be liable for any loss or damage arising from Customer’s failure to maintain accurate and up-to-date contact information within the Service, or from Customer’s failure to review emails or notices provided through the Service. Customer may enter into agreements, authorizations, consents and applications; make referrals; order lab tests; prescribe medications; or engage in others transactions electronically. CUSTOMER AGREES ANY ELECTRONIC SUBMISSIONS VIA THE SERVICES IN CONNECTION WITH SUCH ACTIVITIES CONSTITUTE ITS AGREEMENT TO BE BOUND BY SUCH AGREEMENTS AND TRANSACTIONS, AND APPLIES TO ALL RECORDS RELATING TO SUCH TRANSACTIONS. Customer represents and warrants that it has the necessary authority to take such actions.
c. Entire Agreement and Changes
This agreement and the Order constitute the entire agreement between the parties, and supersede all prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer has not relied on any representation outside of this agreement, whether oral or written, concerning the subject matter of this Agreement. No representation, promise or inducement not included in this agreement is binding. No modification or waiver of any term of this agreement is effective unless signed by both parties. Notwithstanding the foregoing, Computalogic, LLC. may modify this agreement by posting modified Terms of Service on the Computalogic, LLC. website and electronically notifying Customer of the changes thirty (30) days prior to the effective date of such changes. Customer agrees that by continuing to use the Service after posting of the modified Terms of Service, Customer agrees to be bound by the changes.
d. Feedback
If Customer provides Any feedback or suggestions about the Servic proComputalogic, LLC (and those it allows to use its technology) may use such information without obligation to Customer.
e. Beta Features
If Customer is invited to access any beta features of the Service or a Customer accesses any beta features of the Service, Customer acknowledges that: (a) such features have not been made commercially available by Computalogic, LLC.; (b) such features may not operate properly, be in final form or fully functional; (c) such features may contain errors, design flaws or other problems; (d) it may not be possible to make such features fully functional; (e) use of such features may result in unexpected results, corruption or loss of data, or other unpredictable damage or loss; (f) such features may change and may not become generally available; and (g) Computalogic, LLC. is not obligated in any way to continue to provide or maintain such features for any purpose in providing the ongoing Service. These beta features are provided AS IS, with all faults. Customer assumes all risk arising from use of such features, including, without limitation, the risk of damage to Customer’s computer system or the corruption or loss of data.
f. No Assignment
Neither party may assign or transfer this agreement or an Order to a third party, except that this agreement with all Orders may be assigned (without the consent) as part of a merger, or sale of all or substantially all of the business or assets, of a party.
g. Electronic Notice
For purposes of messages and notices about the Service (including without limitation, collections and payments issues), Computalogic, LLC. may send email notices to the email addresses associated with Customer’s account or provide in service notifications. For certain notices (e.g., notices regarding termination or material breaches), Computalogic, LLC. may send notices to the postal address provided by Customer. Computalogic, LLC. has no liability associated with Customer’s failure to maintain accurate contact information within the Service or its failure to review any emails or in service notices.
h. Independent Contractors and Enforceability
The parties are independent contractors with respect to each other. If any term of this agreement is invalid or unenforceable, the other terms remain in effect.
i. No Additional Terms
Computalogic, LLC. rejects additional or conflicting terms of a form-purchasing document. If there is an inconsistency between this agreement and an Order, the Order prevails.
j. Survival of Terms
All terms survive termination of this agreement that by their nature survive for a party to assert its rights and receive the protections of this agreement. The Convention on Contracts for the International Sale of Goods does not apply.
k. Use of Third Party Services
Customer agrees to use Integrated Third Party Services through the system as intended. Customer will not attempt to bypass Computalogic and directly work with our partners. Any service bypassed as such will be a billable service.
l. Customer Name
Computalogic, LLC. may use Customer’s name and logo in customer lists and related promotional materials describing Customer as a customer of Computalogic, LLC., which use must be in accordance with Customer’s trademark guidelines and policies, if any, provided to Computalogic, LLC..
m. Communications Consent Notice
By signing up or accessing or using this or other Computalogic applications, you consent to receive transactional and informational communications from us via text message and email. These communications may include updates, notifications, and service-related information. You may opt out of receiving these communications at any time by sending a request to support@Computalogic.com.
Protecting your privacy on our web site
What this privacy policy covers
This privacy policy pertains to the use of the Computalogic’s web site at computalogic.com and MethodOne.app . This privacy policy covers how Computalogic, Inc. (“Computalogic”, We”, “Us”, or “Our”) treats personal information that Computalogic collects and receives through the website MethodOne.app and Computalogic Clinical (Electronic Health Records, or EHR) and the Computalogic Patient Portal (collectively, the “Service” or “Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Personal information is information about you that is personally identifiable like your name, address, email address or phone number. Children under 13 are not permitted to use the Service, and so this privacy policy makes no provision for children’s use of the site.
Information collection and how it is used
General Information
You do not have to give us any personal information to visit the product information portion of our web site. No personally-identifying information (such as your name, e-mail address or Social Security number) will be collected unless you choose to provide that information to us.
Computalogic collects personal information when you sign up for a trial or paid subscription to the Computalogic Service. When you sign up, we ask for your name, email address, phone number and your company’s demographic and financial information such as credit card information.
When you sign up for a paid subscription, we will ask you to enter your ACH information. This information is encrypted on computer systems that are secured in a locked cage at a data center co-location facility rented by Computalogic.
Computalogic automatically receives and records information on our server logs from your browser, including your IP address and the page you request.
Computalogic uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting.
Computalogic will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking on the link within the email.
If you’re a patient and you sign up for Computalogic Patient Portal and elect to use the online patient payment service, your transaction will be processed by the merchant associated with your practice or facility, and the information you provide to the merchant is subject to its privacy policy. Your billing information will not be accessible by Computalogic.
IP Addresses
IP Addresses are automatically reported by your browser each time you view a web page or use our Service. Your IP address is not permanently stored in a way that is identified with your personal information.
IP addresses may be used for various purposes, including:
Cookies and Other Tracking Technologies
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. We do link the information we store in cookies to personal information you submit while on our web site.
Computalogic uses both “session” cookies and “persistent” cookies. A session ID cookie will get removed automatically when you close your web browser. We may use session cookies to make it easier for you to navigate our web site. A persistent cookie remains on your hard drive for an extended period of time. We may also set a persistent cookie to store your passwords, so you don’t have to enter it more than once if you so choose. We have cookies on our site but the data is only collected in the aggregate. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate.
If you reject cookies, you may still use our web site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Web Beacons / Gifs
Computalogic uses software technology called clear gifs (a.k.a. Web Beacons) to help us better manage content on our web site by informing us what content is effective. These technologies are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. In some cases we tie information gathered by clear gifs to our customers’ personal information; an example would be tracking emails that have been opened by recipients which allows us to measure the effectiveness of our communications and marketing campaigns.
3rd Party Tracking
The use of cookies by any tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Tracking utility company may use session ID cookies and/or persistent cookies.
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Behavioral Targeting / Re-Targeting
We partner with a third party ad network to either display advertising on our web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Protected Health Information
If you are a patient using the web site, please do not provide Computalogic with Protected Health Information (PHI). If you are a patient using Computalogic Clinical software(MethodOne) the information you provide to us through those Services may be considered PHI and will be protected by Computalogic as required by federal and state laws.
Information sharing and disclosure
Computalogic may be required to disclose personally identifiable information or protected health information under special circumstances, such as to comply with subpoenas or when your actions violate the Computalogic Terms of Service.
Computalogic may share demographic information with business partners, such as “7% of Computalogic customers are in the Los Angeles region” or the like. No personally identifiable information or protected health information will ever be used without your permission (i.e., we will ask you before using a quote or testimonial).
Third party vendors, including Google, show our ads on sites on the Internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
Computalogic does not rent, sell, or share personal information about you with other people or nonaffiliated companies for promotional purposes except to provide products or services you’ve requested or when we have your permission.
With your consent, we do share your name and email with certain partners we may work with. If you would not like your information shared with these partners, uncheck the box when asked this option or notify us via support@Computalogic.com.
It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Computalogic’s terms of use, or as otherwise required by law.
We will transfer information about you if Computalogic is acquired by or merged with another company. In this event, Computalogic will notify you by email or by putting a prominent notice on the Computalogic web site before information about you is transferred and becomes subject to a different privacy policy.
We use other third parties such as a chat service provider to provide customer service to you, and processing company’s to bill you for goods and services, an email service provider to send out emails on our behalf. When you sign up for these services, we will specify what personally identifiable information is being shared as necessary for the third party to provide that service.
Accessing, updating, or correcting your personal information
If your personally identifiable information changes, or if you no longer desire our Service, you may correct it or request deletion by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
The security of your personal information is important to us. When you enter sensitive information such as bank account numbers on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
While we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can contact us at support@Computalogic.com.
Customer testimonials, comments and reviews
We post customer testimonials, comments and reviews on our web site which may contain personal information. These testimonials are publicly available from a partner site and we post them on our policy. We do obtain the customer’s consent to post their name along with their testimonial via email prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at support@Computalogic.com.
You should be aware that any personal information you submit on blogs on this site and others can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog, contact us at support@Computalogic.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to other sites
If you click on a link to a third party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services.
Referrals
If you choose to use our referral service to tell a friend about our web site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the web site. Computalogic stores this information for the sole purpose of sending this one-time email. Your friend may contact us at support@Computalogic.com to request that we remove this information from our database.
Collection and Use of 3rd Party Personal Information
You may also provide personal information about other people, such as their name, email address and phone number. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Social Media Widgets
Our web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our web site. These Features may collect your IP address, which page you are visiting on our web site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Information Related to Data Collected through the Computalogic Services
Information Related to Data Collected for our Clients
Computalogic may collect information under the direction of its Clients, and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our Service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Access and Retention of Data Controlled by our Clients:
Computalogic has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Computalogic Client (the data controller). If requested to remove data we will respond within 30-60 days. If the Client is a Covered Entity under HIPAA, your rights with respect to your protected health information are governed by HIPAA as well as our Business Associate Agreement with that Client.
We will retain personal information we process on behalf of our Clients for as long as needed to provide services to our Client. Computalogic will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Aggregation Services & De-identified Data
To the extent we receive protected health information from Clients that are Covered Entities under HIPAA, we may use such information to provide data aggregation services (as that term is defined by HIPAA) and to create de-identified data in accordance with 45 CFR 164.514(a)-(c) retaining any and all ownership claims relating to the de-identified data it creates from protected health information. Computalogic may use, during and after this agreement, all aggregate non-identifiable information and de-identified data for purposes of enhancing the Software and Service, technical support and other business purposes, all in compliance with the HIPAA Privacy Standards, including without limitation the limited data set and de-identification of information regulations.
Changes to this privacy policy
Computalogic may update this policy at any time for any reason. If there are any material changes to how we handle personal information we will send a notice to the contact email address specified in your company’s Computalogic account or by placing a prominent notice on the home page of our site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Questions
If you have questions or suggestions, you can contact us at:
Computalogic Support – Privacy Policy
5958 Snow Hill Rd. Suite 144 Box 180
Ooltewah, TN 37363
Phone: 724-371-1199
Email: support@Computalogic.com